Does it read my pet's implanted microchip?
No. It reads the RFID tag that hangs on the collar. One tag is included, and extra tags are sold separately.
Does it work with 5 GHz Wi-Fi?
No, it connects to 2.4 GHz networks only. Most routers broadcast both, so pick the 2.4 GHz network during setup.
What happens if the internet goes down?
The feeding plan saved on the feeder keeps running, and the keys on the feeder still work. Remote feeding and app alerts come back when the connection does.
And during a power cut?
With batteries in the backup compartment, the feeder switches over without missing a scheduled meal and shows “Power unplugged” on the screen.
How many pets can use one feeder?
Up to 20 tags can be paired with one feeder. One feeder holds one kind of food, so pets on different diets each need their own feeder.
Can two feeders stand side by side?
Yes, but keep them at least 30 cm (12 in) apart so their tag readers don't pick up each other's pets.
What size of food fits?
Dry kibble under 16 mm across. The feeder doesn't dispense wet food.
How do I stop pets or kids from pressing the keys?
Hold the lock key for 2 seconds. While locked, pressing a key only shows a reminder on the screen. Hold it again to unlock.